In a recent poll of
ASE-certified automotive technicians, over four-fifths said they used a
computer on the job, more than two-thirds said they owned a computer at home,
and over half said they had access to the Internet.
"The profession
is being revolutionized," notes ASE President Tim Zilke. "Brute force
has been supplanted by brain power. If you don't think so, just look under the
hood of one of today's sport coupes or SUVs. This is rocket science-or very
close to it. Today's auto technicians need to be master diagnosticians, well
versed in electronics, and have smooth customer service skills." Auto
technicians face components and repairs virtually unheard of a generation ago:
on-board computers, electronic fuel injection, and antilock brakes, to name but
a few advances.
Fortunately, the
requirements on motorists are much less. According to ASE, a major component of
satisfactory auto repair is good communication between shop and customer.
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