Telemarketing refers to the business of marketing goods or services via
telephone. It is the act of selling, promoting a product or process to the
prospective customers over phone. Telemarketing includes the use of persons
trained in conversational skills to enhance sales, promote new products and
update the customers with current available services. And in some cases,
recorded sales pitches are used over the phone by automatic dialers which are
known as automated telemarketing. Thus, the outbound telemarketing services can
increase the profits of the business by using the best of personnel, process
and development technologies.
Lead Generation:
Lead Generation is not a new form of gaining new business, but it now has a new
approach of generating business. Lead Generation is gathering information of
the customers (customer profile) and to create an interest into the business
products or services. Lead Generations are through various means which includes
Online Lead Generation, Telemarketing, Direct mail, etc. Lead generation could
work for any business, but most industries using this type of marketing include
insurance agencies, education institutions, office suppliers, and furniture
stores, etc. Trends show that lead generation will become even more popular in
the future, especially for service oriented businesses. Lead generations are
performed for sales and marketing purposes, to create customer's list and other
various purposes based on the objectives of the business.
Surveys:
Survey process over telephone has great significance in outbound call centre
outsourcing services as they performed to know the percentage customer
satisfaction about the process or products. These surveys benefit the companies
so as to improve their business by obtaining the customer's feedback, to
research the demands and enhance their offerings such that they satisfy the
customer's needs and ultimately profit their business. They also carry out
survey process to analyze the customer needs and for advertising / marketing
purposes.
Debt Collection:
This is one of the outbound outsourcing processes performed to follow and
ensure the payments on debts owed by individuals or businesses. This collection
processes are commonly found in the mortgage, insurance and financial markets.
Thus, it saves the money and time of the companies in debt collection when it
is outsourced. The agents should convince the debtors to pay their debts in a
right manner and not through unfair practices.
INBOUND CALL CENTRE SERVICES:
Customer Service:
Customer Service is defined as the name depicts, servicing the customers to
satisfy their needs. This is the facility of servicing customers before and
after a purchase of the product or service to ensure the customers
satisfaction. Customer service has great significance in any business as they
build a good customer relationship through interaction and bringing back the
customers to the business (repeated customers). Thus, the agents in the inbound
call centers are trained well to service the customers to deal with their
complaints and mal functions of the product and to take immediate actions to
solve their problems. Good Customer Service will bring good customers and
ultimately profits the business.
Help Desk:
Help Desk is a service provided by the agents who assists, guides, trouble
shoots and offers solutions to computer problems and IT related products. Help
desks have quite a lot of responsibilities and functions. They supply the users
with vital information on computer issues and queries. The help desk in call
centres not only provide the technical answers but also evaluate the problem.
Help desk is indeed a very important part of each company as it is essential to
help and support the clients and customers in all possible ways. Keeping
customers happy is one of the most important objectives of the company. Having
an excellent help desk service can resolve any inquiries are the first step to
keep them loyal to the company.
Technical Trouble shooting:
Technical trouble shooting is the repair or advice service provided to the
customers over phone for their IT related issues. The role of tech support has
expanded to include telesales - pre and post-sales technical support, product
support, technical applications and support, network tech support, onsite tech
support, remote support, remote IT infrastructure management services. The goal
of tech support call centers is to provide product information and technical
assistance that are accessible 24 hours a day. Thus, the technical support is
significant in delivering greater value to the business. For finding BPO services visit our website allindiayellowpage.com.