The new law empowers consumer to register complaints against any
hotelier. The Food Safety & Standards Authority of India has
introduced a reward scheme to promote this. This is a very progressive
step by the law, but maybe misused by some consumers. Some consumers may
threaten to report the hotelier for every small lapse. They could
demand a free meal or even worse, a compensation. This will put the
hotelier in a dilemma.
A hotelier's worst nightmare is a consumer who can also be a potential threat.
I have been working with many hoteliers from Andheri East especially to
enable them counter these threats. Over the last one year they have
started to realise that external third party consultants and trainers
can help them to improve their food safety, enrich their customer
experience and enhance their brand. ADVANTAGES OF CONSULTANTS
Specialists - third party consultants are specialists in their domain.
They have worked in it for many years and have tremendous amount of
experience which can add a lot of value to the hoteliers.
Experienced
consultants have a lot of examples and real life situations which can be
shared with hoteliers which makes the training and consulting very
interesting for the participants and enables them to connect better.
Economical - Once a month is cheaper than having one on your payroll.
Another problem of having a senior person with a lot of experience on
your payroll is that you have to offer them interesting work most of the
time. This is not easy as it sounds. A senior consultant loves working
with multiple companies as every new company has a different set of
challenges.To know more visit our site http://www.allindiayellowpage.com.